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Joseph Michelli

The Michelli Experience


Speaker Bio

Joseph Michelli, PhD, is an internationally sought-after speaker, author, and organizational consultant who uses his knowledge of exceptional business practices to help clients create productive workplaces and improve the customer experience. His insights encourage leaders and frontline workers to grow and invest passionately in all aspects of their lives.



A best-selling author, Dr. Michelli’s latest book is Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way. He is a recipient of the Asian Brand Excellence Award, an editorial board member for the Beryl Institute's Patient Experience Journal, and a member of the CustomerExperienceOne Founders’ Council. Global Gurus named him one of the Top 10 thought leaders in customer service. Dr. Michelli holds bachelor’s degrees in psychology, political science, and philosophy from the University of Denver, and a master’s degree in psychology and a doctoral degree in clinical systems psychology from the University of Southern California.  

Speaker Sessions